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Financial Benchmarks
      Current Ratio
      Debt Ratio
      Days of Cash on Hand
      Total Operating Revenue
      Net Operating Revenue
      Operating Revenue From Sources (Medicare, Medicaid, Other Government, Private Payers and Other)
      Cost Per Client Served and Per Unit of Service
       Inpatient (Adults, Youth)
       Residential (Adults, Youth)
       Partial Hospitalization (Adults, Youth)
       Counseling/Psychotherapy (Adults, Youth)
       Home-Based Services
       Emergency Services-Hotline
       Emergency Services-Crisis Residential
       Case Management (Adults, Youth)
       Vocational Services
       Prevention (Adults, Youth)
 
Managed Care Reimbursement Benchmarks
      Reimbursement by Managed Care Company
 
Productivity Benchmarks-Expected and Actual
      Outpatient Productivity (Adults, Youth)
      Psychiatric Medication Services (Adults, Youth)
      Home-Based Intervention Productivity (Adults, Youth)
      Emergency Services Crisis Hotline
      Case Management Productivity (Adults, Youth)
      Vocational Service Productivity
      Prevention Productivity (Adults, Youth)
 
Staffing Benchmarks
      Total Staff Positions
      Open and Filled Positions
      Staffing Patterns
      Staffing Retention
      Staff Distribution (Senior Clinical, Other Clinical, Clinical Support)
      Client to Staff Ratio (Total staff per client served in: Counseling/Psychotherapy broken out by Adults and Youth;
         Home-Based Intervention Broken Out by Adults and Youth; Emergency Services Hotline; Emergency
         Services Crisis Residential; Case management broken out by Adults and Youth; Vocation Services;
         Preventive Services Broken Out by Adults and Youth
 
Access Benchmarks
      Access to Routine Services (Adults, Youth)
      Access to Psychiatric Medication Services (Adults, Youth)
 
Attendance Benchmarks
      No-Show Rates (Initial, Counseling, Medication Appointments)
 
Clinical Benchmarks
      Medication Error Rate
      Client Suicide
      Seclusion/Restraint (Adults, Youth)
      Re-Admission to Inpatient unit Within 30 Days
      Percent Employed at Completion of Treatment
 
Utilization Benchmarks
      Inpatient Length of Stay (Adults, Youth)
      Residential Length of Stay (Adults, Youth)
      Partial Hospitalization Days (Adults, Youth)
      Outpatient Visits (Adults, Youth)
      Home-Based Intervention Visits (Adults, Youth)
      Emergency Services Hotline Visits
      Emergency Services Crisis Length of Stay
      Case Management Utilization Visits (Adults, Youth)
      Vocational Service Visits
      Preventive Services Visits (Adults/Youth)
 
Specialized Partial Hospitalization and IOP Benchmarks
 
      Financial Benchmarks
      Charges per Unit of Service
      Cost (Expense) per Unit of Service
      Revenue (Collections) per Unit of Service
      Revenue from Funding Sources
      Net Margin
      Ratio of Collections to Charges
 
      Staffing Benchmarks
      Staff-to-Patient Ratio
      Staff-to-Patient Ratio, Broken Out by Staff Type
      Ratio of Clinical Staff to Total Staff
      Percent of Time Spent in Direct Treatment
      Staff Productivity Formula Expectations
 
      Clinical Benchmarks
      Number of Persons Admitted Per Year Who Drop Out Before Reaching Discharge Goals
      Suicide Rate in the Past Year
      Average Daily Absenteeism
      Hospitalization Rate
      Readmission Rate
      Readmission Rate within 30 Days
      Readmission Rate within 31-180 Days
      Readmission Rate Greater than 180 Days
 
      Operational Benchmarks
      Daily Capacity
      Average Daily Census
      Occupancy Rate
      Average Length of Stay in Treatment Days
      Average Length of Stay in Calendar Days
      Average Number of Business Days between Initial Call for Intake and Entry to Program
      Number of Persons Admitted per Year
      Partial Hospitalization to Inpatient Utilization Ratio
      IOP to Inpatient Utilization Ratio
      Programming Components (Percentage of Time Allocated)